Shipping + Returns
 

Shipping

We provide FREE EXPRESS SHIPPING on all of our items and aim to have them sent out within 2 business days. Once your order has been shipped, you will receive notification of your tracking number so you can keep a close eye on your delivery.

For the custom made Queen T skirt this will have an alternate delivery option depending on your location.

At this stage we currently only ship within Australia however we will announce when International shipping is available.

Returns

We understand that sometimes our Little Misses grow quicker then we expected, so if you find you have a size issue and require an exchange we are happy to do so within 14 days of delivery. To ensure your return is straightforward and speedy, your item must be unused and in the same condition that you received it. All tags are to remain attached and the item must be unworn. In replacement we will offer an exchange or store credit which can be used within a 3 month period.

Please note due to hygiene reasons no exchanges or refunds will be processed on our bodysuits.

Unfortunately the only time we will offer a refund is if an item is assessed and deemed as faulty. Given this condition please choose carefully as we cannot provide a refund due to change of mind.

If the 14 day period from delivery has passed, unfortunately we can not offer you a refund or exchange. Please enclose or email us your proof of purchase.

If you need to exchange an item please send us an email at hello@tulleshop.com.au for our records. All returns to be sent to Po Box 689 Concord NSW Australia 2137.

Sale items

Unfortunately sale items cannot be exchanged or refunded. 

Shipping costs

Shipping costs on the return products will be at the cost of the purchasers. Please consider using a trackable shipping service. We are not responsible for any lost items.